3CX
This platform improves business connectivity while also increasing productivity by reducing unneeded costs and processes
- Category Customer Service Software
- Languages German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
An innovative business phone system offering advanced communication solutions.
Overview
3CX is a fully-featured, open standards IP PBX solution that offers complete Unified Communications, out of the box. It is a software-based solution that makes installation, management, and maintenance of your PBX system a breeze, letting you focus on running your business.
Functionality and Features
Unified Communications: 3CX brings together messaging, video conferencing, and voice calls in one intuitive interface. This unification facilitates seamless communication, enhancing team collaboration and increasing productivity.
Call Center Features: The software has robust call center features, including call queuing, call recording, and advanced reporting. These tools help manage customer interactions efficiently and improve the quality of customer service.
Mobile Apps: 3CX offers dedicated mobile apps for Android and iOS, allowing users to access the system from anywhere. This feature enhances the flexibility and mobility of communication, especially beneficial for remote teams.
Performance
3CX is known for its excellent performance, ensuring high-quality audio and video communication. The system supports a variety of codecs, including G.711, G.729, and Opus, which contribute to its outstanding voice quality.
Ease of Use and Support
3CX is designed with usability in mind, boasting a clean, user-friendly interface. It offers comprehensive tutorials and guides, making it easy for users to get started. Plus, the company provides excellent customer support that is accessible 24/7 for any technical assistance.
Value for Money
3CX offers a competitive pricing structure, making it an affordable solution for businesses of all sizes. With its advanced features and superior performance, it offers excellent value for money.
Conclusion
In conclusion, 3CX is a highly reliable and feature-rich business phone system that offers unified communications, ease of use, and excellent customer support. Its performance and affordability make it a compelling option for businesses looking for effective communication solutions.
Highest-Rated Features:
- Voice
- Session Recording
- IVR
Lowest-Rated Features:
- Mobile SMS
- Session Summary Notes
- Reporting & Dashboards
- Company
- 3CX
- HQ Location
- Nicosia, Cyprus
- Year Founded
- 2005
- LinkedIn® Page
- https://www.linkedin.com/company/1021704 (137 employees)
- Standard Free: $0
- Pro: Starting from $145